Over the same period Wolverhampton Council had 1,018 applications from private hire drivers based in Walsall. Putting things right Complaints process Other options Did this woman die because her genitals were cut? Freedom of Information Act 2000 A new report to Walsalls director of public health has outlined concerns over dwindling application numbers. Resolver can help you send your complaints to Wolverhampton City Council. On Tuesday, the Department for Transport announced new proposals for taxi and private hire drivers to have to pass enhanced criminal record checks before being granted a licence. Then like us on Facebook and follow us on Twitter. PDF Complaints Procedure - Civica ( We use the DBS Update Service to check drivers DBS certificates every day of the week. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thank you for your request for information received on6 November Is climate change killing Australian wine? The driver can only undertake work in a vehicle licensed by City of Wolverhampton Council. City of Wolverhampton Council said it prioritised local taxi driver applications. Are you the owner of any commercial copyright on this page? Freedom of Information Act 2000 He backed plans for a government review into licensing, saying it should "bring it up-to-date and to create a regime that is fit for the 21st Century". We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Wolverhampton licensing bosses have insisted they informed relevant authorities when serious reports of crimes were made, but several councils have told the BBC they were unaware of the allegations. PDF Taxi CCTV Policy - Wolverhampton You are now required to show photoID when voting at a polling station at the elections on May 4th. VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. City of Wolverhampton Council licensed Hackney Carriages and Private Hire . Council cannot accept responsibility for any loss or damage arising from ago Further information about the vehicles and drivers licensed for South Staffordshire are available on ourInformation for Passengers page. Meanwhile Walsall Council received just 48 new applications for licences last year, when it had a total of 1,129 private hire drivers registered. Well always be on hand with guidance and support to help you get the results youre looking for. Wolverhampton This condition empowers officers in other areas and where drivers are breaking the law then other licensing authorities can and do prosecute them. But only a small fraction of the new licence holders are operating in the city, with some drivers working hundreds of miles away in Scotland. Why is my taxi from another city? - BBC News (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. Pay Customer Self-Service - Wolverhampton 2000andwe aim to senda response by4 December 2019. We will also advise you if we cannot provide you with the information (JaIKE9R@J_sMjJ ZJU%0 send you a fee notice and we will require you to pay the fee before Printed from https://www.whatdotheyknow.com/request/taxi_complaints_5 on May 02, 2023 00:03. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. Customer Engagement Officer In some case, a fee may be payable. 9 0 obj ( ( It is only after these checks have been satisfied that an applicant can become a licensed driver. You can be certain that youre talking to the right person at the right time. Taxi licences | City Of Wolverhampton Council The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. Taxi drivers and council colleagues say farewell to Elaine Moreton (centre) who is retiring at the age of 75 after 39 years' service. Any breach of this condition would be looked on most unfavourably: 3.9 A private hire licence is a badge of approval, it states the Local Authority feels the holder is fit and proper and suitable in every way. 3 0 obj Enquiries are made with those authorities and any previous complaints considered with the Councils Guidelines. (Q@%- QI@EP'4s@. "We would like to see a return of standards so that public safety is not put at risk.". Your donations keep this site and others like it running. Our reference: 926105, --------------------------------------------------------------------------. City of Wolverhampton Council Taxi Licensing Safeguarding Statement 2019aboutTaxi complaints Any views expressed in this email are those of the individual sender, In the last financial year, the city registered an extra 7,428 drivers, taking the total with a Wolverhampton licence to 26,745. endobj (QA!EPEPEPES ) QE QE However, if you'd rather complain directly, you can use the above address to contact Wolverhampton City Council. "There have been several consultations about the private hire trade and he appears to be playing catch up. The request was refused by Wolverhampton City Council. have been taken to ensure that no viruses are present. the case and advise you of your rights to request an internal review and except where the sender specifically states these to be the views In Birmingham, where there have been four serious sexual allegations against drivers licensed in Wolverhampton, the council said it was concerned the Deregulation Act had "resulted in a situation where there are many vehicles and drivers in the city over whom the council has no enforcement powers". L thompson made this Freedom of Information request to Wolverhampton City Council . City of Wolverhampton Council takes taxi licensing seriously. Z( sEPEaZ5 )VJZHiZ)Qj4 va@b Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. . ( Follow BBC West Midlands on Facebook, on Twitter, and sign up for local news updates direct to your phone. PDF Taxi CCTV Policy - Wolverhampton services through our wholly owned subsidiary We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Resolver is a totally free service that you can use to complain effectively. Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, Rita Ora and Karlie Kloss arrive at the Met Gala, France May Day protests leave dozens of police injured. The Local Democracy Reporting Service said that since the change in the law, Wolverhampton had invested heavily in its digital licensing service, reducing processing time and cost. 30 March 2022. Video, The secret mine that hid the Nazis' stolen treasure, the government said it was tightening taxi safety guidelines, increased the number of licences it issues, sign up for local news updates direct to your phone, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Disney faces countersuit in feud with Florida, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month. We provide commercial and if anyexemptionsapplyto some or all ofthe information then we Wolverhampton Council has always defended its position, stating that it oversees enforcement operations all over the country, and that any profits it makes from licensing are ploughed back into the scheme. List of Private Hire Operators - WhatDoTheyKnow 1. mailto:[Wolverhampton City Council request email], 92K ^hE/4 Ph @EPsG4R(99 (iH=iOjJ@/&R % The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. We provide commercial ( Members of the council's regulatory committee are set to discuss the matter on Wednesday. The BBC is not responsible for the content of external sites. What action has been taken by Wolverhampton council? Any views expressed in this email are those of the individual sender, NOTE: Please do not edit the subject line when replying to this email. We willcarry outan assessment Navdeep Nijjar Read about our approach to external linking. Council cannot accept responsibility for any loss or damage arising from City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. J^h'K~s@sIMJZJ)( This policy relates to surveillance cameras, also. Magistrates dismissed Sahrish Rahat Ayubs appeal against Wolverhampton Councils decision to revoke her private hire driver licence. A total of 927 drivers were said to be waiting for a hearing to determine their application. Importantly, our driver conditions dictate that drivers must cooperate with reasonable requests from compliance staff authorised in other areas. ( We take passengers safety and wellbeing seriously. The vehicle proprietor must be registered with the Information Commissioner's It's quick, easy and (best of all) it's free. (h-! (%P P0PH(h@ vZ( (( Taxi drivers to face extra criminal checks, Taxi driver jailed for sex assault in cab, Taxi licence regulation 'must be tougher', Taxi and private hire vehicle licensing report, Taxi Complaints - City of Wolverhampton Council, Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. Raheel Shah, chairman of Wolverhampton Private Hire Drivers' Association and a taxi driver himself, said: "We have been protesting for more than three years over this. Best and worst companies at resolving issues. The report noted there had been a decline in the number of private hire drivers nationally since 2020, possibly, it said, because drivers had left the industry after seeing a loss of trade during the Covid-19 pandemic. Established in 2008. xUMo0#HMH,mQ-Uki66>X{o<3n|uYK6+m Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. J)h )(h (%-PHii(cRHR})sG4sE J`(4QH((EPEPEPEPEPEPEPEPEP2Q[)R ( `!DR Subscribe to one or all notification sources from this one place. In the last year, we have covered: These operations are conducted in partnership with officers from the respective licensing authority, as well as the local police force and representatives from the Driver and Vehicle Standards Agency (DVSA). JFIF ` ` C Private Hire Driver Licence Application Run by Volunteers and powered by Alaveteli. The city council added it had been at the forefront of calls for a national database of drivers. uKIJ( (C %Z %( _(4 PR@%PK ( Governance . In May 2017, the chair of Wolverhampton's licensing committee, Alan Bolshaw, wrote to Sajid Javid, who was then Communities and Local Government Secretary, urging him to create a national database of drivers so that adequate background checks could be carried out, even suggesting the council fund it. which may be legally privileged and/or subject to the provisions of the author immediately by replying to this email. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. J((h We also undertake Compliance Operations throughout the year, including Friday and Saturday nights to ensure safety for visitors to the night-time economy. If you have a complaint about a driver, vehicle proprietor or operator, you can provide information at Taxi Complaints or call our dedicated complaints line 01902 55 TAXI. 8 0 obj Drivers must attend a one-day driver training programme, provided independently by Worcestershire County Council. Wolverhampton Council Yours faithfully 2 0 obj Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. The secret mine that hid the Nazis' stolen treasure. The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. Has the incident been reported to the police. (IKFh I@Q@ E- QE QE QE QE QE QE QE QE QE QE QE RR ( ( ) sG4sH999999( ()i)h( (QE Donate and support our work. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. ( 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? Just raise a case and leave feedback after. Taxi drivers 'missing out on Covid . ( L thompson made this Freedom of Information request to Wolverhampton City Council Wolverhampton council said it stripped licences from suspects immediately. A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. L thompson made this Freedom of Information request to Wolverhampton City Council To pay your Parking and Bus Lane Penalty Charge Notices online you will need: your Parking and Bus Lane Penalty Charge Notices reference number your debit or credit card details Account details. ( Use Resolver to make a complaint. Our reference: 1386425, Response all information to be supplied.pdf, 96K The first is an enhanced Disclosure and Barring Service (DBS) check, which includes a check on the children and vulnerable adults barred list. endobj VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. Wolverhampton City Council Taxi Licensing. Taxi complaints. Most populous nation: Should India rejoice or panic? Once a driver is granted, we continue to monitor them. The BBC is not responsible for the content of external sites. Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. 4 0 obj ( ( The standard of behaviour and level of trust expected should be demonstrated in the conduct of those licensed at all times. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Some drivers may have taken on related work as delivery drivers, the report added. request. You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . Customer Engagement Officer Get started. have been taken to ensure that no viruses are present. We couldnt load the mail server logs for this message. City of Wolverhampton Council takes taxi licensing seriously. The situation has led to a chaotic picture emerging around the country, with authorities unable to control all cabbies working in their area. Ebrahim Suleman, former chairman of West Midlands Private Hire Drivers Association, said "99.9% of drivers" were honest and hard working but a minority used loopholes to get a licence. ( Subscribe to our newsletter to get the day's top stories sent directly to you. ( the use of this email or attachments. ( UIE( E-#RQE fQGARPE(EZ())ZNhPKE z 5/4> !P EPER ( ) QE QE QE QE QE QE QE QE QEQE QIP% ((jGIKGz )(J(( _Z)(Z()h)h (((((( ( LEPEPEPEPEPEPEPEPEPEPE RE )(((h(QE Placing members of the public at unnecessary risk by taking a booking without valid insurance is unacceptable.. The Council has never refused a request from a licensing authority for a compliance operation in their area. Dear Wolverhampton City Council, Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019 . Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". Many established taxi drivers say the Deregulation Act 2015 is threatening their livelihoods and claim a change in the application process is "risking customer safety". NOTE: Please do not edit the subject line when replying to this email. Did this woman die because her genitals were cut? has misdirected this e-mail; you must not use, disclose, copy, print or The guidelines have been benchmarked against the Institute of Licensings Guidance and the Governments Statutory Standards and in both documents cases, the Councils rehabilitation periods are longer. Whilst people apply to Wolverhampton from all over the country, we conduct compliance operations all over the country. Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. <> which may be legally privileged and/or subject to the provisions of In Wolverhampton itself, there were four allegations of CSE and four serious sexual allegations. The secret mine that hid the Nazis' stolen treasure. If not, we will refer your complaint to the manager responsible for the service you're unhappy with. Explore in 3D: The dazzling crown that makes a king. It is a criminal offence for people on barred lists to apply to work in a regulated activity and offenders are reported to the police. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. )i( ( 4G Finally, the driver must attend our offices in person, where they undergo facial verification against their driving licence and proof of right to work in the UK. Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. Every council in England would be told to carry out checks on all applicants. If you hold a current Driver or Vehicle Licence with City of Wolverhampton Council, you will need to register with the "My Licence Portal" to inform of arrests, cautions, charges, convictions and Fixed Penalties as part of your conditions of licence. Taxi complaints - a Freedom of Information request to Wolverhampton His contribution to the debate is welcomed as much as anybody's.". He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". ( It will see eligible drivers receive a one-off payment of. Public safety is paramount and we are constantly working to improve our processes to protect people. Subscribe to one or all notification sources from this one place. the author immediately by replying to this email. His comments follow reports last year that councillors in the West Midlands had criticised The City of Wolverhampton Council for operating a "more lenient" licensing system for private hire. ( This week, the government said it was tightening taxi safety guidelines and considering stopping drivers from operating hundreds of miles away from where they were licensed. Read about our approach to external linking. Established taxi drivers in Wolverhampton have previously protested over what they said was a fall in standards since the Deregulation Act was introduced. <> A total of 170 taxis were inspected by our dedicated Roads Policing Unit, in line with COVID and road safety regulations. ( Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise. City of Wolverhampton Council licensed Hackney Carriages and Private Hire Vehicles are referred to collectively as 'taxis' in this policy. Papers found the situation had emerged since the government in 2015 ruled drivers could register anywhere in the country, not just their local area. (%-% ii(BsKIh9O/4 GS jJV ( ^j@J(QH((((((( The topic of taxi safety comes after the case of "black cab rapist" John Worboys, who police believe may have carried out more than 100 rapes and sexual assaults on women he picked up in London between 2002 and 2008. It is intended solely for the addressee. (E 4.h i)h(@ E QF( jZ;PEhRCRhZ%4 C " Wolverhampton a magnet for taxi driver applications - BBC News South Staffordshire Council is handing over taxi and private hire licensing functions to Wolverhampton Council (CWC). (( ) ( ( L9@sG4s@4sG4s@4sG4s@sKG4( ((((aEP0(QE( ( (`QE "But there are some who will use their position of power and authority to take advantage of vulnerable people, particularly as taxi journeys are often one-on-one situations. A site to help anyone submit a Freedom of Information request. (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! and a limited company (03277032). endobj Dear Wolverhampton City Council, Please could you provide a list by (name / address / contact details /) . This email has been scanned for all viruses and all reasonable precautions Councillor Mike Bird, the leader of Walsall Council, said he favoured a change in legislation as the current system was making a mockery of local authority licensing laws. 2023 Resolver Consumer Online Limited. Theres no jargon in our rights guides. You may change your settings at any time or accept the default settings. (Q@(((ER ( (( );R QG4s@4Q4 3G4PRSi PE%EPG4Q If you need to make a complaint about a driver or a vehicle, . South Staffordshire taxi licensing to be handled by Wolverhampton Council @RRQE%0(JZ (QE We are dealing with yourrequestunder theFreedom of Information Act <> Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, France May Day protests leave dozens of police injured, 'Fighter jets are roaring over my home in Sudan'. list by name and contact details of private hire vehicle operators licensed to/by Wolverhampton council 2020 (Q@QH( The BBC is not responsible for the content of external sites. % (/65hQJ1AE% RR)(JZ(AIE R ZC@RPKE% QK@ E- QE QE QK@ EPEPEPIKE %Q@ EPzQE QE QE QE QE QE QE QE QE QI@E% QKE When we receive a complaint, if the problem is something we can put right straight away, we will. Is climate change killing Australian wine? 2. Summary of CCTV Requirements 1. Wolverhampton City Council, Download a zip file of all correspondence, Enforcement of standards in private rented sector, Noise complaints for Premier League stadiums, People banned from council-owned buildings. stream privacy legislation. Yours faithfully, "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. We will inform youif this is n)=_} bRqHCD@[WP,=|B2Ho|Sc$+! A site to help anyone submit a Freedom of Information request. Wolverhampton Homes | Complaints and feedback Wolverhampton Council hands out 15,000 taxi licences in one year to The secret mine that hid the Nazis' stolen treasure. The service also undergoes audit each year. ( <>/OutputIntents[<>] /Metadata 371 0 R/ViewerPreferences 372 0 R>> We need to support the private hire trade in the city and not turn ourselves into a taxi version of Gretna Green. In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. Email:licensing@sstaffs.gov.ukTelephone: (01902) 696000, Sign up to receive news and updates from South Staffordshire Council. Please check with your phone provider if you are unsure about how much a call will cost. Donate and support our work. "I was sitting in the back of the taxi and he put his hand on my knee". View as HTML. Applicants are also required to disclose any previous licensing history. Wolverhampton Council hands out 15,000 taxi licences in one year to drivers across UK By Peter Madeley Wolverhampton Transport Published: Jan 10, 2020 Comments Wolverhampton Council. ( In response to your request, please see attached our response to your Why are a lot of Wolverhampton council taxis appearing in - Reddit The vehicle is then checked in person by our trained vehicle inspectors. Before becoming a driver, there are several requirements that must be met. ( ( The overall figure for last year was up 25 per cent on 2018, and represented an 18-fold increase on the 833 licences the authority handed out in 2015. ^hibQE( ZJ(EPEPER ( ( ( ( ( ( (QE( E6) E:hwAKKAIKI@Q@IE QE R(4 J )hi( (i( Consumer guides, newsletters, surveys and more! Its quick, easy and totally free. It is examining a range of proposals, including making taxi and private hire. The BBC is not responsible for the content of external sites. Are you the owner of any commercial copyright on this page? Fears have been raised drivers are "shopping around" to find the easiest way to obtain a licence. endobj ( I understand they may feel like they're being unfairly targeted but you know this is about protecting children and protecting drivers' business reputation.". ofWolverhampton Council . . It showed that in 2019 a total of 11,461 applications to Wolverhampton Council came from drivers based in Birmingham, while there were 2,457 from Manchester, 1,926 from Coventry, 1,279 from Leicester, 1,102 from Nottingham and 432 from Telford. Please notify Once a statement is provided you may be asked to give evidence in court. ( ( ( Across the weekend (Friday 18 December and Saturday 19 December), 27 taxi drivers were issued with enforcement action, including defect notices or suspension of licenses.
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