Both the previous person and the new traveller are responsible for paying all costs and charges we incur in making the transfer, including an administrative fee of 50 per person. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). But ATOL protection does not apply to all holiday and travel services listed on this website. In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. This can be arranged whilst rebooking or afterwards in Manage my booking. These conditions are publishedbelowfor your information. Virgin 15.7. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. Canadian tariffs. You can earn from250 to 1000points when you hire a car with Avis. For a 7 night holiday please search for 8 nights. If so, we aim to refund the appropriate amount to you within seven business days if purchased by credit card, and within 20 business days if purchased using cash or cheque. Customer service plan Read more. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. If you book arrangements other than a package holiday (e.g. For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Visit the dedicated Alamo and Virgin Atlantic website to make a booking or for more information. Book onlineand enter your Flying Club number under the "Bonus Programme" option. 5.4. 1. You must ensure you have adequate travel insurance which covers these costs for you. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Check out our selected offers below or use the search form at the top of the page for your preferred travel dates. More information is availablehere. If the particular travel services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the travel services will be treated as having been properly provided. All rights reserved. making a claim for reimbursement of essential items. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. Travelplus car hire | Virgin Atlantic The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. WebI want to cancel the car hire or any other 'extras' off my booking. This Web Site contains links to other related World Wide Web Internet sites, resources and sponsors of this Web Site. 13.4 We are a Member of ABTA, membership number V2043. Follow the link for more information on our overbooking policies. 20.1. WebBenefits of booking with Travelplus: No amendment or cancellation fees Exclusive Benefits when booking through Travelplus Earn Virgin points Trusted brands - we only use leading car suppliers to ensure you're in safe hands. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. Content 3. For more details, see ourcookie policy. Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. Bookings made by credit card or debit card no longer incur a fee. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Terms and conditions | Flight + Hotel | Virgin Atlantic Please also see clause 14 below. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. The card is on the Mastercard network, which means that it can offer this benefit. If you wish to make a special request, you must do so at the time of booking. 8.5. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. This flight will be operated by our partner, Delta, and will occur daily. Cookie statement | Most airlines do not permit name changes after tickets have been issued for any reason, therefore you may have to pay the full cost of an alternative flight (where available) if you wish to transfer a flight seat after your booking has been confirmed. Our first promise is to offer you the lowest possible fare available for the time, date and class of service you wish to travel in (at the time you make your booking directly with us via our Customer Service Centre, website or airport ticket desks) . Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 7.1. The issuer, however, does not disclose this information. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Our new direct Virgin Atlantic service commences 22nd October 2023. There will be a charge of 30 to amend each name. We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel. Access and Availability of Service and Links. You should be aware that some Suppliers (e.g. 16.1 Both you and we each acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. 12.5 Pursuant to clauses 12.2, 12.3 and 12.4 above, our liability to you will immediately cease and you and the members of your booking will be required to leave your accommodation or other service immediately. This publication is provided "as is" without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. Opening hours Monday to Friday. We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. 5.1. There are a number of conditions about how you use our website. Nothing in this Web Site shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings. However, there will be no change to the cost of your travel arrangements within 20 days of departure. With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. Pre payable State/Local Taxes and Surcharges. 7.5. We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure, or in the event of unavoidable or extraordinary circumstances. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card. We want you to enjoy your experience with us. 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. 5.3. Any applicable fuel surcharges will be refunded as long as the ticket they were purchased with is refundable. Your use of the website 2. 3.4. And Jane may be spelt Jayne. More information is availablehere. Claim a refund for flight disruption Read more. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. to Know: Cancelling Virgin Atlantic Awards The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. 13.3. 10.10. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. Or dive right in to our 2021 holiday offers. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this Web Site. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. One of our aims is to provide you with a seamless journey from the time you make your booking right through to when you touch down and collect your baggage. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. We can provide you with a copy of their full terms and conditions at the time of booking, upon request. Unlimited Mileage. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. You can book online directly with Hertz. Free upgrade to the next car group (upon availability). Bookings made by credit card or debit card no longer incur a fee. Name change requests within 48 hours of the date of departure cannot be guaranteed. Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in
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