Beware of Vacation Class S.A. de C.V. (advertising The Bliss - RedWeek She is incorrect in that these monies were to be applied to her previous contract and the residual applied for future use fees. My husband asked for a spanish language contract which he thought was the law! The major selling point was that we would transfer the deed to our present timeshare to primarily avoid the $2000 in yearly fees, but in actuality they do nothing with this time share. Whatever Darryl showed all 6 of us was NOT the real deal. Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do. Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. I sent a registered letter within the 5 days to rescind our contract. for us for 19, 200 dollars. 9 AM - 8 PM CST | If the i choose to dispute my contract they i travel to Guadalajara, Mexico, hire a local attorney who speaks Spanish and file a case with an arbitration board. Shook My hand and written offer was stamped approved and initialed. Its just a joke. If they have no problem lying to me now, there is no way that, would good conscience, I could continue with this company!!! Yet in the final, video-recorded close process, yet more things came to light that weren't prior. Saturdays: We were informed we did not purchase what we thought we had purchased - the Grand Mayan. They essentially are saying "hey, it's not our fault you were *** enough to believe our sales team". They told me two different stories when asked them about the resale price of our t.s. We have now found out that this is NOT TRUE. Vida Vacations Accounting is standing by to help you with all billing inquiries. I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. Now their customer service wants to use Consumer Law to their benefit, BUT IT IS ILLEGAL from the start for the timeshare company to not have provided us with a spanish language contract that we could read and sign. Hiding negative complaints is only a Band-Aid. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss,. The gifts they promised are absolutely worthless. Another thing they sell you on is Vida Dollars. Articles 73 and 73-Ter of THE CONSUMER PROTECTION LAWS IN MEXICO state that by LAW all contracts celebrated in Mexico must be in Spanish language, as the legal language of the courts. They also sold us a suite in the Kingdom of the sun which is still under construction. How BBB Processes Complaints and Reviews. Sincerely, They really push the vida dollars making you think you are getting dollar for dollar savings when you actually only get to use about 10% on the dollar. What is Vida Vacations? Company Culture, Mission, Values I implore anyone thinking about visiting this resort to stay away! What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. During the signing we found out that the Grand Mayan company did not sell our Club Intrawest as they led us to believe earlier and that it would cost 399 dollars to have another company to do it. I lost a whole day of vacation 9:30am to 5 pm and got the runaround at the resort when I asked for the person in charge of sales at every desk and person we encountered. http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/. 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries). We went in person to request full refund and cancellation, of which we were declined. Unbelievable! Want to know more or reserve your stay? . Vida Vacations feels it would be most prudent for Ms. ****** to contact the Member Services Representative she has been in a lengthy resolution process with and set up an appointment while she is at the resort in person. Company Phone: +523222264000. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. 7 weeks- 2 red, 2 holiday 4 international weeks When I questioned this I was told I was wrong by Another person, manager. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. Company Address: puerto vallarta. These timeshare salespeople have not been honest with us! We bought for the wrong reasons because we were lied to. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. Then told how to leave, unescorted, back to shuttles. The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. Well to my dismay, I was scammed out of $7, 000 in that very meeting. So I thought who would build all this, be able to attract a world class leader such as Curque and allow the sales teams to run wild and say whatever it takes, truth be damned. The whole process, from the 20-30 minute cab ride, twice, to the 3 hours of lunch and sales, put us at about 4 hours. We signed the contract, after being there 6 hours and wanting to leave, TRUSTING that what we spoke about was what we're receiving. Fraud will invalidate a contract. You seewhen you visit their resorts, you have "classes of customers". IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. They said that their concierge would handle everything, all reservations, with the exchange companies. My new wife and I decided to honeymoon in Cancun and chose a week I had (via an unrelated travel club) at a place called Mayan Palace, one of several Vidanta locations in Mexico. Vacation amenities: Thus we contend the contract you mention is invalid. We were put in the Grand Mayan for this "one time only" first use. We paid a total of $11,000 & I want ALL of our money back. But after reviewing the internet, sadly im not alone. Vida Vacations phone number +1 800 292 9446 1 0 Vida Vacations website www.vidavacations.com What is Vida Vacations's email addresses? Please don't get sucked in like we did. When they made the circle their exact word were "this is what you get". the contracts say we are only buying what is registered for 10 years. We feel totally scammed now! A material misrepresentation is an important untruth. Its a vicious circle and we are stuck in the middle. I bedroom instead of 2 bedroom deluxe at Celebrate Club All addendums as previous contract. We received an email stating the exchange companies and small luxurey hotel was not listed on it. We were told by Cesar Arturo that we can cancel at any time, however we would not be receiving a refund of the monies paid as per that cancel for any reason applied to Limitless Vacations and not Vida vacations. I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. Note that you will need your contract/agreement number and your registration number. I was not ware of this at the time of the partial refund. We have met many people who have had the same experience. After another LONG process through a few last-minute pitch attempts, I was able to get these people to refund my moneyand THEN finally get on with our honeymoon. I was visiting Puerto Vallarta last June 2022 for medical purposes, while exiting the airport I was targeted to a guy who offered me a free taxi in order to visit Vidanta resort with a free breakfast. 84% of employees would recommend working at Vida Vacations to a friend and 79% have a positive outlook for the business. Thank you. Went to member services, Alex, and he handed us a form to fill out.Alex stated that it goes to owners daughter not in trash. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. Our hard work is focused on developing a great product and surpassing your expectations; as we continue to grow in the industry by making your vacations a memorable experience. My husband and I purchased with Vida Vacations Club-Bliss Resorts in Mexico and have now found out with the help of family members that we were given two contracts, one for 10 years and one contract for 100 years. Therefore, to receive accurate information regarding my request to donate certificates, I should contact Make a Wish Foundation in Washington State directly." Welcome to personalized travel perfected. We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. My experience with Vidanta Nuevo Vallarta is pretty much the same as the others. So, thinking it was a good deal I bought it. This comment was posted by a verified customer. The park was supposed to be opened this month and did not happen. But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in. What are the facts on the 10 and 100 year contractsafter 10 years what happens to the 100 year units? Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/ We were glad to get back to our cruise ship and sail away, way away. mayan palace continues to refuse full refund! And the contract states that Limitless Vacations does not assume any promises made by their sales people. I now see that papers have information that goes against the the contract. They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you. We look forward to hearing from you to provide you all the information you need to start using your vacation club with us. Please assist me in this matter. CONTACT US - Vida Vacations We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. They stated for us to donate these 10 certificates to Make a Wish Foundation in Washington State and when Make a Wish Foundation auctions them off, we get paid for each certificate auctioned off. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. We found clear and detailed contact information for Grupo Vidanta. In short, our first 36 hours or so was a nightmare and very much in line with an article we read later describing how people are "taken hostage" who visit these places. Customer Service department has addressed our issues satisfactorily. We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. So basically the cost would be under 7, 000 dollars. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED.
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