And when I tried to create a separate account for the other traveller through the web browser, the system wouldn't allow me to input the vaccine date. However I am getting code pf 400. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. The system should have retained traveler information so you only have to select them and edit the name. PM agrees to lift pandemic border measures, source says, Poilievre's rise leading to talk of easing border restrictions, Tory MPs say, The end of random border testing can't come soon enough for many travellers, Meet the librarian in rural Vermont helping stranded travellers with the ArriveCAN app, calling on the federal government to end the ArriveCANapp, glitch in the app incorrectly told travellers to quarantine, promised to scrap the app entirely during his victory speech, Conservative MPsargued Poilievre'sgrowing popularity, CBC's Journalistic Standards and Practices. Travellers who experience difficulty submitting their information through ArriveCAN can access additional information at Canada.ca/ArriveCAN. This was a very frustrating process. Hello Sir/Madam, Complete daily COVID-19 symptom self-assessments during the quarantine or isolation period. nini, September 10, 2022 in Princess Cruises. Still hope to meet you on a ship some day. Seehttps://www.canada.ca/en/border-services-agency/services/arrivecan.htmlfor the most current requirements and guidance. Could you give imformation. The mobile app is complimentary and is available in English, French and Spanish (displayed in the language of your device). Have tried repeatedly to get a change password code to get into my account. This contributes to shorter line-ups in arrivals halls. ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. See you soon halifax, My arrivecan app is stuck on 80% is not saving my information. And then a screen says that I am not elgible to enter Canada. ArriveCAN no longer asks about negative tests. What can I do to solve my problem? If youre flying in to join a cruise immediately, enter the address of your terminal. But it gets worse: at my second attempt BEFORE arrival, using the forget password option produces a popup that blocks the text field, so you are stuck. Any suggestion and help is appreciated Hi, I was trying to fill out the ArriveCan app But I have an Enhanced drivers license no passport and so it won't let me fill it out. Can submit final form, Ned to change my password and have not received code after asking for resend at least dozen times. You will need to show your ArriveCAN code at the airport when you check in to your flight to leave the US. "The arrive app is a smooth procedureand really and truly, based on our experience, it should be used more because it was very efficient," he said. After entering address in Canada unable to progress further. The crew helped us fill out our ArriveCan the second time. App freezes when I get to arrival airport. If you haven't received the code after a few minutes: make sure you entered the correct email address in ArriveCAN check your spam, junk, and/or promotions folder quarantine/isolation requirements will end for all travellers entering Canada Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. For a complete list of exemptions that will only require an individual to submit their contact information and a COVID-19 symptom self-assessment, but not a quarantine, see the Isolation Order here. Please advice me how to proceed. Everything had to be electronically documented on the Arrive Canada App and again I didnt know since their website was not updated. Upon boarding I had only done the first arrivecan departure info I was pulled out of line to do the return at the same time, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. App won't accept my arrival date of Sept. 17th -- greyed out, App stuck at 80% saved . Did you sail out of a US Port, called at Halifax, called at a port in Greenland, then returned to St John's? Alaska Life Hack: How to navigate Canada's rigorous new entry Mandatory random testing is part of the Government of Canada surveillance program to track the importation of COVID-19 virus into Canada, and identify new variants of concern. I have a account using this mail from my travel to canada last year, but the password is not working anymore, and when i try to reset the password, the app tells me it is sending a code to my mail but i don't receive any mail. tried four times, but i receive nothing. Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. Got a message that the Password was incorrect. And yes my email address is written correct. ArriveCAN is available via the web or as an app for iOS and Android. Windsor woman faces frustrations at the border after not filling out SECOND ArriveCAN APP Required Before Cruise!!! Alert! Watch this full and let me know what you think about it Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advice. I think it's up to each one of us to personally take responsibility for information.". Updated August 13, 2022 2:13 pm. They did not tell me when it might be fixed. I have already uninstalled and reinstalled the app. Especially since you wanted the results before boarding time. Submission of ArriveCAN form has been at 0% for over an hour. I updated my details in ArriveCAN app before the arrival, and also provided the receipt at the border service. Generating error code PQ-503. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. As I've not had trouble in the past making dummy entries, I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. The traveller is responsible for ensuring they're compliant with the requirements for entry into Canada. Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. I tried to reset but it doesn't work. said he found the app fairly straightforward but he won't use it once it's optional because he wants toreduce his digital footprint. Just horrible and so unnecessary. As I age, things are not so clear, but do not want to break rules and be fined, and there is a lot of good advice given here. Know Before You Go Updates: Requirements for Cruise Passengers Visiting And if you think something this simple is craziness, I suggest you avoid travel to any country requiring a visa. my internet connection with smartphone is fine, I filled all details but error code PQ-400 appeared saying "Please ensure you are connected to the internet and try again" when I finally submit. And did you used to have a Beeker (muppet) picture? ArriveCAN on the App Store Please wait while ArriveCAN is saved went to 12% and stopped almost an hour ago. https://www.canada.ca/fr/agence-services-frontaliers/services/arrivecan.html, How do I change my email address [emailprotected] to [emailprotected] I am getting rid of me.com email, Having problem with ArriveCan sending me message stating that I am not vaccine and I should quarantine I have taken two doses of vaccines and two test before leaving Canada ,before returning to Canada we fill out the ArriveCan form and was given the Arrive Can CODE when we got at the Airport we were only asked if we completely the Arrive Can form we said yes .no one took the CODE from us and now i can't reach any one to rectify the problem.do any one have a direct phone #, How do I change my e-mail address? Follow the ArriveCAN iOS app troubleshooting guide Here . Don't confuse the ArriveCan requirements with Princess's covid test requirements. I am the one with the account and added my husband as another traveler. When submitting the form in Arrivecan mobile app I get 1-TR error. Told I was sent email with code but it did not arrive. I cannot remember password i used. Joseph Gerald Maurice Beauregard. Trying to register on an iPhone is difficult but had to use it so we could download app. Any advice to get this app to work? this app no longer collects information on behalf of Public Health Agency of Canada. However I can not find this message on my e-mail. Box 500 Station A Toronto, ON Canada, M5W 1E6. abby1257, April 29, 2022 in Canadian Cruisers. I was just on a Canada/Greenland cruise. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We were just about to book a wonderful trip to the Canadian Rockies but the next day we cancelled the trip. Gowling WLG International Limited promotes, facilitates and co-ordinates the activities of its members but does not itself provide services to clients. Unable to submit final form and stalls. *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. A Windsor woman is warning cross-border travellers that failing to submit all the required information via the ArriveCAN app can have consequences. The ArriveCAN app is about to become optional. The traveler can complete their post-border reporting by calling 1-833-641-0343 each day during their 14-day quarantine. Help! I have been trying to change my password. code 5-503 even though Im connected to the internet. Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. Fornunately we had a border agent with an abundance of common sense, and, as well, we had our printed copies of vaccination records, so we were passed without incident. Stays on 0%. That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? is now frozen with the never ending blue circle and I have to go over to Buffalo to night please help to get this problem corrected asp. Fully vaccinated Canadians and permanent residents crossing the border were no longer required to quarantine upon their return but they were required to upload their vaccination documentation in the app. Just posted above. I have clicked about 15 times for an email so i can change password. The joke is people that don't think through consequences. Bonjour, jessaie de soumettre mon formulaire ArriveCAN mais je reois un code PQ-503. Have entered all my information in ArriveCan app. Sorry guys: one of the worst apps I used in along time. What do I do? Quite frankly I do not feel like gambling with this situation. The covid assessment wont come up on my app when I press it. Arrive Can - Canadian Cruisers - Cruise Critic Community No problems. Step 1: Create an account on ArriveCAN. Listed below are our top recommendations on how to get in contact with ArriveCAN. How can I fix this? What should I do? It is actually for the return. i want to know how to solve code PF-400 issue. If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. I was advised that I would have to use the ArriveCan app to clear customs in Vancouver. To report after entry and complete COVID-19 symptom self-assessments (unless exempt from the 14-day self-quarantine requirement ). WE HAVE CHECKED OUR INTERNET CONNECTION & IT IS WORKING OK. That won't make a difference for Tom Appleton from Oakville, Ont., who said he won't be using it again once it's made optional. The next question is Port of Entry. Arrive Can not able to upload proof of vax, tried 3 times, ArriveCan on my phone will not delet from yesterday. This applies even if your second ArriveCAN submission is within 72 hours of the first submission. So tired of this Arrivecan. My phone has failed. Trying to add another traveller but once I've input all the info it freezes and stays frozen at 0% 'Please wait while your ArriveCAN traveller is saved." I get message that an email has been sent with new password. Having to make the submission prior to boarding actually makes things easier for cruise passengers. I can not retrieve my password. Travel to Canada - 2022 APSA Annual Meeting & Exhibition If it expires, request a new code to set up your account. Earlier this week, Conservative MPsargued Poilievre'sgrowing popularity pushed the Liberals to begin reconsidering their border measures, including ArriveCAN. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Kristine D'Arbelles,a spokesperson for the Canadian Automobile Association (CAA), a non-profit travel agency, said she has heard from a number of travellers who have complained about using the app. Individuals who plan on entering Canada must submit this information through the app before they board a flight to Canada. Comments? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I can get through everything up to submission, but it wont get past 0% on the submission screen. Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. My email address is correct. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. Signed in, entered passport, vacc dates and card , then message please wait with a circle , while traveller info uploaded. Ive tried to create an account over the past couple weeks but app continues to show Loading. No email. We did ArriveCan before leaving home. But that is what apparently RCC is telling their passengers. Did I mention I have been frustrated for 3 days trying to jump through hoops? Getting following error : We are totally discusted with the way we are being treated. check my e-mail/password. A federal government website warns that "if you don't submit your travel information and proof of vaccination using ArriveCAN you could be fined $5,000." Asked Monday whether those fines will. I have been unable to submit as it fails Code 400. ArriveCAN Submission Failed I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. My is working fine. OjisanSeiuchi 1 yr. ago As travel started to reach pre-pandemic levels this summer, the ArriveCANapp began to face someheavyscrutiny. We need to do this soon to be able to board the cruise ship this Sunday. Leaving from Vancouver on Princess May11, cruise to/from Alaska and return to Vancouver on May 25. Without responding to this question with a Canadian port I can't progress. Cleared app cache & uninstalled/reinstalled app. My husband and I are returning to Canada by air tomorrow. I can also not manually tyle in my arrival date and time, so I cannot get any further with my application. That doesn't make sense to me at all. Follow these steps to resolve intermittent ArriveCAN app issues: This issue is usually caused by your network. Please wait. After I press create account. Completed the ArriveCAN but didn't know that the receipt was supposed to show an A, I, or V beside your name to confirm you as exempt from quarantine. Travelers can also submit their information by signing in online at Canada.ca/ArriveCAN. I don't have a smart phone, so already at disadvantage. PDF Key Messages ArriveCAN Phase 4: New Travel Requirements Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. completed the form but unable to submit though connected to internet. Hi, I'm having problems adding the date of my trip. and password . Some find it a little bit hard to use," she said, adding that one client'sphone died just as they were approachingcustoms. Not travelling until 28 January 2023 so not urgent. You are able to fill out ArriveCan (Passport Information, etc) months in advance either by app or web. Please help out this old man! Got as far with the Arrive Can Ap as to submit but when I clicked on submit & the next page appeared with a circle saying 0% & please wait while your Arrive Can form is submitted & nothing more happened. Ive filled out everything in the app but always get a submission error 5/503. I submitted all the info for the Covid vaccinations that I received . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Never receive an email to reset. Yes, you will need a new ArriveCAN submission before boarding. I have tried to delete my account so I can start over but have not been successful doing that either. The submission made for boarding is used. Discover which options are the fastest to get your customer service issues resolved.. Suggestions???? Canadian immigration update: New stand-alone Federal Pathway under Economic Mobility Pathways Pilot commencing in the summer, Canadian immigration update: Expansion of the ability of family to work in Canada, Dual tax residency in a post-pandemic world, online version of ArriveCAN available here. Many Thanks. When search suggestions are available use up and down arrows to review and enter to select. To resolve ArriveCAN network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". You will also receive an email confirmation that you have successfully completed the forms for your upcoming travels. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. I keep getting error message Code PF-200 . Vivian Balfour. Multiple attempts made including one by border official but couldnt get further. How to retrieve it back All to no avail. Why I am being told to stay under quarantine. I tried 3 or 4 times until I understood that. Or both? I am not affiliated with any government organization or division on this matter. No problem. If the Canadian Government wants to make us feel like our only interest is to infect Canadians especially when we are fully vaccinated and have some kind of criminal intent we are not interested in being treated this way. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. Dont know what Im supposed to be doing, impossible to get a code, The app won't accept date and time of arrival. When submitting my completed form in That goes forever. You realize getting rid of ArriveCAN will just increase border wait times as people will have to present physical proof of vaccination, etc.? Yeah, they need to get rid of this. Numerous countries require proof of vaccination for different endemic diseases to enter. Comments? I'm not clear on this itinerary. The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. Correct e-mail and password entered. Otherwise the submission would have to be made sometime during the voyage before returning to Canada. Thanks. Ive tried numerous times for the last 6 hours and no success/ very frustrated! In June, some mayors and businesses in communities along the Canada-U.S. border began calling on the federal government to end the ArriveCANapp, saying it was discouraging Americans from visiting and shopping in Canada. We live on the border and looked forwarded to traveling again in Quebec as we shopped there a lot at one time. Date and time of submission (UTC): Sat Jul 02 01:09:36 UTC . This is a Reddit dedicated to discussions about the ongoing COVID-19 coronavirus global pandemic as it relates to Canada. I DO NOT RECEIVE A CODE TO ALLOW CHANGE OF MY PASSWORD. But in the meantime my app is not working, any way to fix that ? 1:56 Frustrated Regina travellers searching for answers with ArriveCAN app. While there are a number of current GOC documents stating that you need to use ArriveCAN to board a cruise within Canada, I just tried to enter a Vancouver-Whittier cruise without success. 200 June 10, 2012; Burbank, CA-USA #11 Share . Still the same result. But how can you cross now? How about we get with the reality that Covid is over? Contact information such as name, date of birth, email address, phone number, and travel document details, Flight number, airport and airline (if entering by air), Quarantine plan (unless exempt under the Isolation Order), Address of the place you will be quarantining or isolating for 14 days, If there are vulnerable individuals at that address, If the address is a group living environment or houses multiple families, If you can have food, medication and other necessities delivered to you while in quarantine or isolation, Any COVID-19 symptoms you may be experiencing, Confirm that they have arrived at the address provided for their quarantine or isolation within 48 hours of entry into Canada; and. No other Canadian ports.seems like many do not know what is needed. This is my understanding. Confusion swirls around ArriveCAN app and its use at - montrealgazette arrow_forward. We have over 1,000,000 users and companies will listen to us. Some of the areas during registration were hard to get to because they would be covered up by some message. Nothing received. I supplied all of this in the application. I can assure you that until this nonsense stops we along with many others have no interest in crossing the border. I am living in Mexico. In response to a House of Commons order paper question, the government said it has spent over $17 million on theArriveCANapp. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used . Frustrated Regina travellers searching for answers with ArriveCAN app Here are my conclusions: 1. Enter your device passcode. Actually Im only entering Canada once but Im willing to do whatever it takes to start cruising again. Thank you, Hi, OK.I did the ArriveCan.and it worked.YAY! ArriveCAN - Apps on Google Play Cannot enter new password. On 5/18/2022 at 8:42 AM, Kellie in Texas said: Question 2: When you . Make sure you have the most up-to-date version of ArriveCAN. The purpose of ArriveCan is to confirm vaccination status. PLEASE CAN YOU PROVIDE SOME ASSISTANCE TO US, MANY THANKS. Make sense? The government is collecting travel info and use it to track people who are supposed to quarantine and those folks are required to login each day and report in. Please advise. Have forgotten my password. I could have sworn I read RCC. It also cuts into your freedom of movement by restricting you to one border crossing designated on the form. I did Travel Can App too early because i understood i can do it before . ArriveCAN I get an error message PQ - 503 transmission failed not connected to internet. If your up-to-date ArriveCAN app is crashing, try to use ArriveCAN after completing each of the following steps: Still not sure of ArriveCan rules. Again, got ArriveCAN "Mobile Data" "Allow Background Data Usage". You are entering Canada twice so that requires two QR codes. Further, individuals must be prepared to show their "ArriveCAN receipt" upon arrival and seeking entry to Canada. Just frozen. After completing all the information and uploading proof of vaccination, a screen comes up saying please wait while your ArriveCAN traveller is saved, but it stays at 0% and does not move no matter how long I wait. Both times the "please wait while your ArriveCAN form is submitted" appeared, but then does not submit form, even after 30 minutes. Canadian travellers are walking through the doors at the Calais Free Library in a tough spot, looking for help navigating the ArriveCAN app required to return across the border without self-isolating. Pulling issues faced by users like you is a good way to draw attention of ArriveCAN to your problem using the strength of crowds. Perhaps the change has been made eliminated the need and the docs are simply not up to date. I was frustrated waiting to be sent back to America along with other people waiting in their cars. What if we get to the airport without a successful submission ? His wife passed away from cancer recently. However, I started tapping where I thought the "Accept" button might be and accidentially touch just below bottom border line (progress line) and the buttons appeared. Be safe from hackers and unwanted bills. Our structure is explained in more detail on our Legal Information page. I spent a few hours this morning on the phone trying to get help, ArriveCan Information Line staff walked me through the steps literally on my computer. The date was no problem but whenever I tried to imput the time, by scrolling the available times, it jumped to a diferent time. I tried all possible border crossing names but none was accepted. I am arriving in Montreal. The work-around was to use the web version of ArriveCAN. Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. We are from Nova Scotia, live in the U.S. and have waited 2 years to go to our cottage in Nova Scotia. As of November 21, 2020, the Government of Canada instituted new public health measures that require travellers to Canada to submit information through the ArriveCAN App before they travel to Canada.
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